Terms and Conditions

The short version
The Big Dog Bed Company is a legitimate business (Company Registration Number 07688854) and as such we have to provide terms and conditions. However, put at it most simple, we are based in England and we are governed by English law. All our products are made in the UK or sourced through British suppliers, wholesalers or distributors. We don't offer credit, and we don't sell any information we might have about you (See Cookies in Privacy Policy). We employ proper systems to ensure that your information and financial details are secure when you shop with us. We expect you to pay for your goods and make reasonable allowances for their delivery. If something goes wrong then please talk to us, we care very much about our customers and the products we sell.

Payment
Payment can be accepted in Pounds Sterling, Euros or Dollars. Credit/Debit card payments are processed by Paypal through their secure pages. We do not store or have access to your credit/debit card details. All credit and debit cards are subject to validation checks and authorisation by the card issuer when you place an order. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Your products will not be dispatched until payment has cleared.
The registered name of our business is Big Dog Bed Company Ltd.

Paying by cheque at Shows and Events
Cheques should be made payable to Big Dog Bed Company Ltd. Your products may not be dispatched until payment has cleared. Please include details of the products you would like to order, your delivery address and telephone number.

Paying by bank transfer
Please contact us if you would like to pay by bank transfer and we will supply you with our bank details. Your products will not be dispatched until payment has cleared.

Returns
Please contact us within 28 days of receiving your item should you wish to return it.
Items should be unused and in ‘as new resalable’ condition.
You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery. If you are returning an item for exchange then you may have to pay for the delivery of the exchange item. Made to measure items will not be accepted for return except by agreement in advance.

Guarantee
The components of the beds and the structure are guaranteed for two years from purchase. Damage due to chewing, shaking, ripping or excessive abrasion is not covered by this guarantee. The beds should only be used as a dog bed or as a floor cushion for people. Use for any other purpose invalidates the guarantee. Exposure to excessive heat or naked flames will damage the materials from which the bed is made and is not covered by the guarantee.

Coupon/discount code usage
We reserve the right to cancel or amend the terms and validity of coupons at any time. Only coupons issued by us are valid on this site. Coupons have no monetary value. Only one discount code may be applied at a time. Discount codes may only be applied to full price purchases and may not be used on sales items or in conjunction with any other offer.

VAT
All prices shown include VAT at the prevailing rate.

Liability
The total liability of the Big Dog Bed Company Ltd for any claim howsoever arising shall not exceed the price of the goods supplied by the Big Dog Bed Company to the customer, together with any postage and packaging costs incurred. The Big Dog Bed Company shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. The Big Dog Bed Company cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including account details or details you provide us when accessing or ordering from www.bigdogbedcompany.co.uk. The Big Dog Bed Company will not be liable to you or in breach of contract for delay or failure to perform due to a cause beyond our reasonable control. The Big Dog Bed Company Ltd will not be liable for any damage or injury arising out of any of products purchased from the web site or at shows and events. Care instructions are supplied where necessary. The Big Dog Bed Company Ltd cannot be held liable for the misuse of any of the products we sell.

Product images and descriptions
Every care is taken to ensure descriptions and specifications of the products shown on our web site are correct. However, all out beds are handmade and as such will vary to a small degree between batches. Bed sizes are nominal. The colour representation of fabrics is as accurate as possible given the limitations of website colouration and variation in computer monitors, and it is provided in good faith. Colours will vary to a small extent between different dye batches. If the colour of the bed cover is particularly important then please request a fabric sample on the Made-to-Measure page of the website. www.bigdogbedcompany.co.uk assumes no responsibility for the content of any web sites to which it has links.

Contact
Dru Ross
41 Bradley Road
Nuffield
Henley-on-Thames
Telephone +44 (0) 1491 641788
Email: info@bigdogbedcompany.co.uk

Updates
www.bigdogbedcompany and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification.

Copyright
All materials contained on www.bigdogbedcompany (unless otherwise stated) are copyright and cannot be reproduced without prior permission.

Statutory rights
These Terms and Conditions do not affect your statutory rights. Every purchase made on www.bigdogbedcompany web site shall be deemed performed in England. The use of the website and the Terms and Conditions shall be governed, construed and interpreted in accordance with English law and you agree to submit to non-exclusive jurisdiction of the English court.